FAQ

  • How to contact the support on profskill?

    To contact profskill support, send your email to support@profskill.com or contact profskill by the ticket system in your profile on the website.

  • What is a Client on profskill?

    A client is a user who wants to receive a one-time advice (session) or a package of consultation, called a course of therapy, from a specialist in the chosen direction, online or locally.

  • What is a session on profskill

    A session is a booked time of a specialist, which they spend with the client to discuss the problem or the current situation of the client through the means of his consultation, advice

  • What is a Therapist (Specialist) on profskill

    A Profskill Therapist (Specialist) is a qualified professional therapist who provides online private advice and support. Upon registration, it is verified that the identity and education are correct in accordance with the Privacy Policy and Terms of Use.

  • Can I transfer my funds or prepaid consultations from one therapist to another?

    If a specialist (a therapist) does not match you or due to other circumstances there is a need to transfer your funds to another user who works on profskill, please contact the website support at support@profskill.com. Please note that the time it takes to solve a problem may take from 1 hour to 3 week days.

  • How do I pay for a session with a therapist on profskill?

    To pay for a session / course / therapy on the website, you need to register, select a specialist (a therapist), the required category of service, the time in the therapist's schedule and pay for the session. The money you paid will be on your balance until a therapist consults you and you confirm the session after. After the confirmation, the prepaid funds will be transferred to the specialist's balance.

  • How to cancel my session?

    To cancel the session, go to your calendar and tap the booked time, change the date and time to your the one you need and submit it. If this function does not work or you have not figured out how to do it, you can ask a question in the ticket system in your profile or contact the support at support@profskill.com.

  • How to leave a review for your therapist?

    After each session, you can evaluate your specialist and leave a review. As soon as you confirm the session, you are given the opportunity to rate your specialist by clicking on the appropriate rating and leave a review, which will be visible in their profile. Try to give an objective assessment to help the other user make the right choice.

  • If I forgot my password how do I get into my profile?

    When you enter your profile, to the right of the password column, there is a link to reset your password - it is called " forgot your password?" This will take you to the password recovery where you will should enter your email address, to which you will receive a message about your password. If you cannot reset the password on your own, contact the support service at support@profskill.com or use the ticket system in your profile.

  • How can I get a refund for the prepaid session?

    Profskill provides refunds in accordance with the Refund Policy and is ready to help you if you request for a refund at support@profskill.com or if you create a request in the ticket system in your profile on the website.

  • How to connect to my booked session?

    As soon as you successfully book a time in the therapist's schedule, you will automatically receive their contact details, their skype for the appointment. You will need to answer their friend request on skype or add it by yourself. After these steps, start the session at the appointed time.

  • What if I want to reschedule my booked session?

    In order to reschedule the booked session, you need to go to your schedule and, by clicking on the booked time, move it to a convenient time and day for you. Profskill recommends you to notify your specialist before or after changing the time.

  • Do I have the right to record audio or video?

    You have the right to make records if you want to use them for yourself and without transferring them to third parties. Before filming, you must warn your specialist and ask his permission so as not to violate human rights and intellectual property law.

  • How to book a session from a chosen therapist?

    You should choose a specialist on profskill search and select the right time of the session in their schedule. You can book a session instantly, or contact a therapist before booking the time you need for more details.

    Profskill strongly recommends to read the profile of a specialist carefully, read reviews about them, watch their video presentation, ask about their time zone and language in which they consult.

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